1. Vista will endeavour to:
a. Offer patients a range of convenient appointment options.
b. Undertake the scan within the appointment time allocated.
c. Capture all necessary diagnostic images during one visit.
d. Issue Radiologist Report within two business days of scanning.
2. Prior to scanning a patient Vista requires:
a. Referral Form completed by an authorised Clinical Referrer (i.e. Consultant, GP, or Allied Health Professional).
b. Patient to have been confirmed as “Safe to Scan” by completing Vista’s triple safety check process.
c. “Consent to Scan” signed by the patient or patient’s parent or legal guardian.
d. Patient confirmation of payment arrangements (i.e. patient or third party payer details) and patient acceptance of Vista cancellation terms.
e. Patient authorisation to provide, as required access to registration details, referral form, safety questionnaire, clinical images, and Radiologist report by Vista staff, Vista reporting Radiologist, Vista auditing Radiologist and clinical referrer.
f. If contrast is required to enhance the scan images, a signed “Consent to receive contrast” is required from the patient.
3. Vista reserves the right to decline to scan patients if:
a. The patient is under 14 years of age.
b. Any of the information required to comply with Condition 2 has not been provided to the satisfaction of Vista.
c. The patient is late for their booked appointment, although every effort will be made to accommodate the patient on the day.
d. Vista’s staff assess the patient as “unfit to scan”.
4. Credit cards details will be required to secure your bookings (even if you are being funded by medical insurance) and your card will be charged following your scan time if you are:
a. registered as self paying;
b. cancel with less than 48 hours notice;
c. do not attend the appointment; or
d. if your insurer or other third party payer does not fully reimburse Vista for the cost of your MRI scan.
5. Cancellation of an MRI Appointment:
a. To cancel an appointment, please call Tel 0845 450 3559 and speak to a member in our team. Alternatively you can email us as at firstname.lastname@example.org
b. Late cancellations will be considered as a “no-show” and will be charged at the quoted MRI cost of the scan.
c. A “no-show” is someone who misses an appointment without cancelling it 48 hrs in advance. d. Any requests for refunds for cancellation charges should be put in writing and sent to the Images Services Manager for consideration. Refunds are only agreed on exceptional circumstances and at the managers discretion.