We recently carried out a survey of our regular referrers to identify areas where we needed to improve our services, perhaps add to our services or to hear something we are doing particularly well.
The headline results are:
80% of respondents confirmed that their patients were booked in within 3 working days of a referral
62% of respondents received their patient's report within 2 working days of the scan being carried out
21% of respondents received their patient's report within 1 working day of the scan being carried out
92% rated our services are good or excellent
Following this, we are planning to introduce some new services and look at our processes. A more detailed summary of the questions asked and responses received can be found here:
http://www.vistadiagnostics.co.uk/files/Survey results for website.pdf